Refund policy

Green Wattle Co. Returns Policy

We want you to love your purchase, but if something isn’t quite right, we’re here to help.

Damaged or Incorrect Items

If your order arrives damaged or you’ve received the wrong item, please contact us within 14 days of delivery.
Send an email to greenwattleco@outlook.com with your order number, a brief description of the issue, and a clear photo.
We’ll review it quickly and arrange a replacement or refund where appropriate.

Change of Mind Returns

We understand things don’t always work out. If you change your mind, we’re happy to offer a store credit or exchange within 14 days of delivery, provided that:

  • The item is unused, unwashed, and in original packaging

  • Proof of purchase is provided

  • You cover the return postage costs

Please note: for hygiene reasons, we can’t accept returns on food-related items (such as lunchboxes, cups, or chopping boards) that have been used or unsealed.

Sale Items

Sale or clearance items are final sale and cannot be returned or exchanged unless faulty.

Refunds

Approved refunds will be processed back to your original payment method.
Please allow 3–5 business days for the funds to appear in your account, depending on your bank or payment provider.

How to Return an Item

  1. Email us at greenwattleco@outlook.com with your order number and reason for return.

  2. Once approved, you’ll receive return instructions and the postal address.

  3. Pack your item securely and send it back using a tracked service, we’re not responsible for items lost in transit.